When should I dial 110?
The emergency number 110 is toll-free, also from mobile phones. You can call 110 from a mobile phone even if there is no credit or without entering the PIN.
An emergency call will be answered by a police officer at any time of the day or night.
When should I call 110?
If you are a witness to, or victim of, a crime
If you can give information about a possible crime
If you are in danger
If you observe anything suspicious
Abuse of the emergency number is a criminal offence, which can result in legal or financial consequences.
What information should I be prepared to give?
Keep calm! Be prepared to answer the following questions:
Give the address - town/district, street, house number, apartment number.
If you are not sure of the address, describe the location as fully as possible
Describe exactly the nature of the emergency
How many people?
Give the number of people involved and how many of these are injured
State what type of injuries you are aware of
Give your name, address and telephone number
Stay on the line
Don’ t hang up. The police may need to ask a few more questions or clarify the situation. The emergency services will already be on their way to you even while you are still on the line
Wait for the emergency services to arrive
First aid rules
112 =Fire brigade
Try to assess the situation
Make sure you are not in danger
Call the emergency services toll-free on:
Give first aid
Do not leave the injured person(s) alone